What are Viva airline cancelation and refund policies?

On Viva Airlines, if you want to make a cancellation and after that, you want to take a refund for it, there you must take the knowledge about the cancellation and refund policies. Therefore, Viva Airlines will do its best to provide the best service to its customers during flight cancellations and refunds. Then, the following outlines the airline's policies for cancellations and refunds. 

  • All canceled flights are subject to a fee. The fee varies based on the type of ticket purchased and the time of cancellation. 
  • Passengers are entitled to a full refund if the flight is canceled by Viva Airlines. 
  • If the passenger cancels the flight, refunds depend on the fare rules associated with the purchased ticket. 
  • Viva Airlines will not be responsible for refunds or cancellations for tickets purchased through a third party. 
  • If the flight is delayed, Viva Airlines will provide alternative transportation, meals, and accommodations, where possible. 
  • In addition, if the flight is canceled due to weather conditions, the passenger may be eligible for a full refund. 
  • If the flight is canceled due to a mechanical issue, the passenger may be eligible for a full refund. 
  • All refunds will be processed within 48 hours of the flight cancellation. 
  • Passengers should contact customer service to determine if they are eligible for a refund or if any fees apply.

How do I cancel my flight Viva Air from Colombia?

Do you reserve a flight ticket to Viva air from Colombia and now there are some planned changes, then don’t worry; this article is for you to get all the information and fix the issues. If you wanted to know how do I cancel my Viva air flight? Then below are the following all the details and steps are mentioned correctly.

Procedure to cancel your flight ticket from Colombia:-

If you are wondering to know about how can I cancel my flight ticket online? Then there are the following all the information that you need to follow all the below-mentioned measures:-

  • Initially, you have to proceed to the authorized page of viva air and then search for manage my booking options. 
  • Now, enter the details and open the flight ticket which you wanted to delete. 
  • Then, search for the cancel options and click on that. 
  • After that, enter the booking information like PNR number, reservation code, number of passengers, and references. 
  • Now, when you cancel the ticket then, request a refund and fill out the form. 
  • Lastly, pay the charges that applied while canceling the flight ticket. 

Moreover, there are other ways that you can use to cancel your flight ticket the contact number of customer services you need to get their official number, and for that, you have to access the official website of the airline and then move to the contact us tab where you search for the contact number and when you get that 019005558989 then dial the number. After that, you get connected with a real person from the airline and follow all the instructions that appear to cancel the flight ticket. 

How can I cancel my flight without a cancellation fee?

You can easily cancel the flight without paying a cancellation fee. You need to cancel your Viva ticket within 24 hours of reservation with the airline. And if you are a member of the airline’s loyalty program, the airline doesn’t take any fee from you.

Moreover, if you are searching for how you can cancel the ticket, there are some steps that you must pursue it.

  • Go to the official site of the Viva Airlines
  • Select the option of “manage to book.”
  • Enter your “first and last name” and “PNR number.” select the column “find my flight.”
  • Go through the details of your reservation. 
  • Find the cancellation option, cancel the flight, and confirm it.
  • Tap on the continue section and go to the payment page.
  • Pay the cancellation fee to the airline, and receive its confirmation over your linked email address.

Can I cancel my flight and get a refund?

Yes, you can cancel the flight and get a refund when you revoke your flight within up to 7 days of flying the flight from the departure. 

How to get a full refund on a Viva Air flight cancellation?

In addition, to get a refund for canceling the Viva Air flight, go through the below steps that are:

  1. Open the Viva Air website.
  2. Tap on the manage booking section, +1-802-500-3535. 
  3. Enter the last name and reservation number under the empty column
  4. Click on the search tab,
  5. View the full booking details and move to the cancelation tab.
  6. Cancel the flight ticket and tap on the request a refund
  7. The form opens; enter the full details under the form 
  8. And submit it to the airlines
  9. Further, your request will be submitted to them, and you will receive confirmation from them. 

And the refund will be credited to you within 14 business days. Also, you can request a refund by calling Viva Airlines at 17862337690.

Does Viva Air have a 24-hour cancellation policy?

Yes, Viva Air has a 24-hour cancellation policy. If you wish to cancel your flights with Viva Air, you need not wonder: Does Viva Air have a 24-hour cancellation policy? It will help if you read their cancellation policy mentioned below before canceling the flight.

  • If you cancel your refundable ticket within 24 hours of booking and 7 days before scheduled departure, you need not pay any cancellation charges.
  • You must pay a cancellation fee if you cancel your refundable ticket after 24 hours of booking.
  • If you cancel your non-refundable ticket within 24 hours of booking and 7 days before departure, you will receive a travel credit instead of a refund.
  • You cannot cancel your non-refundable ticket after 24 hours of booking.

Can I cancel my flight 12 hours before?

In order to get a refund, you must cancel your Viva Air flights within 24 hours +57 (601) 580 0413 of the scheduled departure. If you cancel your ticket 12 hours before departure, you will not receive any refund.

The ways mentioned above can answer the question: Can you cancel Viva Air Flights? You can also cancel your Viva Air ticket by calling them at 019005558989 and requesting the same.


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